Shipping Policy

Last Updated: May 2026

Welcome to GRbox. We are committed to providing reliable shipping services to customers worldwide. Please review our shipping policy below for details regarding order processing, shipping methods, delivery times, and international shipments.

1. Order Processing

All orders are processed and prepared for shipment from our fulfillment facility in Lexington, Kentucky, United States.

• Processing Time: 1–3 Business Days
• Orders are processed Monday through Friday, excluding U.S. federal holidays.
• Orders placed on weekends or holidays will be processed on the next business day.
• During peak seasons, promotional events, or unexpected circumstances, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

2. Shipping Destinations

GRbox ships to customers in:

• United States
• Canada
• Europe
• Australia
• New Zealand
• Asia
• South America
• Middle East
• Most international destinations where delivery services are available

If shipping is unavailable to your location, you will be notified during checkout.

3. Shipping Methods

We work with trusted shipping carriers, including:

• USPS
• UPS
• FedEx
• DHL

The carrier used for your order will be selected based on destination, package size, and service availability.

4. Shipping Rates

United States

• Orders over $50 USD qualify for Free Standard Shipping.
• Orders under $50 USD will be charged shipping fees calculated at checkout.

International Orders

Shipping charges for international orders are calculated at checkout based on:

• Destination country
• Package weight and dimensions
• Selected shipping service

Applicable shipping costs will be displayed before payment is completed.

5. Estimated Delivery Times

Delivery times are estimates and may vary depending on destination, customs processing, weather conditions, and carrier performance.

Delivery estimates do not include processing time.

6. Customs, Duties, and Taxes

For international shipments:

• Import duties, customs fees, VAT, GST, or other local taxes may be charged by the destination country.
• These charges are not included in the product price or shipping cost unless otherwise stated.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

GRbox is not responsible for delays caused by customs clearance procedures.

7. Tracking Information

Once an order has been shipped:

• A tracking number will be sent via email.
• Tracking information may take 24–72 hours to become active.
• Customers can monitor shipment progress through the carrier's tracking website.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

• Delivery delays may occur.
• Additional shipping charges may apply.
• Orders returned due to incorrect address information may require repayment of shipping fees before reshipment.

9. Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged:

• Contact our customer support team within 7 days of the expected delivery date.
• Please provide your order number and supporting information.

We will work with the carrier to investigate and determine an appropriate resolution.

10. Shipping Restrictions

Certain products may be unavailable for shipment to specific countries due to local regulations, carrier limitations, or customs restrictions.

GRbox reserves the right to cancel and refund orders that cannot be legally or practically shipped.

11. Contact Information

GRbox

 United States

Email: support@fishsmailboxa.shop

For any shipping-related questions, please contact our customer support team and we will be happy to assist you.